Why Owners Came To Park Home Claim

“I honestly felt trapped.”

We bought our caravan thinking it would give our family somewhere nice to spend time together. At first it seemed like a great decision, but after a few years the costs kept creeping up and we started to realise the value had dropped far more than we expected. We genuinely felt trapped and didn't know what to do next. Speaking to Park Home Claim helped us finally understand our options.

“We were never told the full picture.”

Looking back, there were so many things we simply were not told when we bought the caravan. The depreciation, the restrictions on selling, and the rising site fees were never explained in a way that made us realise the long-term impact. If we had known the reality, we would never have signed the paperwork that day.

“PHC took a huge weight off my shoulders.”

For months I worried about the situation and didn't really know who to speak to or whether anything could be done. After contacting Park Home Claim, they talked me through everything in plain English and helped me understand the position. Just having someone knowledgeable on our side took a huge amount of stress away.

“Trying to sell it was a shock.”

When we decided it was time to move on we assumed selling the caravan would be straightforward. Instead we discovered there were restrictions and the park controlled the process far more than we realised. The offers we received were nowhere near what we had paid. It was a very upsetting experience.

“The park offered us peanuts for it.”

We paid a significant amount for our caravan and took pride in keeping it in good condition. When we eventually asked about selling it back, the offer from the park was incredibly low compared with what we had paid. It honestly felt like the value had just disappeared.

“The site fees just kept rising.”

What started as a manageable yearly cost gradually became more expensive every year. Each season the site fees seemed to increase again, along with other charges we hadn't really expected. It slowly turned what was meant to be a relaxing escape into something that caused constant worry.

“The rental programme never covered the costs.”

When we purchased the caravan we were told the rental programme could help cover most of the running costs. In reality the income was far less than we had been led to expect, and once deductions were taken it didn't even come close to covering the site fees and other expenses.

“My parents were pressured into buying.”

My parents are retired and were persuaded to buy during a visit to the park. At the time they were excited about the idea of having somewhere for the grandchildren to visit. Later they realised the financial side of things was very different from what they thought. Park Home Claim were extremely helpful in reviewing their situation and explaining what could be done.

“It's worth nowhere near what we paid.”

We assumed the caravan would hold some value for a number of years. The drop in value was a real shock when we eventually looked into selling it. It's now worth nowhere near the price we originally paid.

“We just wanted a way out.”

After a few years we realised owning the caravan wasn't what we expected it to be. The costs and the restrictions meant it was no longer enjoyable for us. All we wanted was a fair way to move on and put the experience behind us.