Have I Been Mis-Sold My Park Home, Caravan or Lodge?
If your purchase does not reflect what you were told, you may have grounds to pursue a claim
Many people purchase a holiday caravan, lodge, or residential park home believing they are buying a relaxing lifestyle for themselves and their families.
Unfortunately, thousands of owners later discover that key information was not explained properly, important details were omitted, or promises made during the sales process were simply not true.
If you feel the purchase you made does not reflect what you were told at the point of sale, you may have grounds to pursue a claim.
Below are some of the most common types of mis-selling issues we see.
Finance Mis-Selling
- Finance agreements lasting 10–15 years on assets that rapidly depreciate
- Being told the caravan would retain value or be easy to sell later
- Being encouraged to borrow more than the caravan’s true market value
- Interest rates or total repayment figures not clearly explained
- Being told that rental income would cover the finance
The Reality
Many owners later discover they are locked into expensive finance on an asset worth far less than the outstanding balance.
Misleading Information
- Being told caravans are "a great investment"
- Being told demand for resale is very strong
- Claims that the park will assist in selling the caravan in the future
- Statements suggesting site fees will remain stable
Many owners later find that resale options are limited and the value of the caravan has dropped significantly within just a few years.
False Promises About Rental Income
- Rental income will cover site fees
- The caravan will be fully booked for most of the season
- The park will actively manage and promote bookings
- You can expect a regular annual income
What Actually Happens
Many owners discover rental income is far lower than expected, occupancy levels are limited, parks take significant commission or deductions, and income does not come close to covering costs.
Omission of Important Information
- The rapid depreciation of static caravans
- Restrictions on private resale
- Parks having the right to control or refuse buyers
- Significant annual site fee increases
- Charges for maintenance, utilities, or services
- Limitations on how long the caravan can remain on the pitch
These omissions can leave buyers feeling they would never have proceeded with the purchase if they had known the full picture.
Pressure During the Sales Process
- Being told the offer is only available today
- Being encouraged to sign paperwork during the visit
- Being given very little time to review documents
- Being reassured that "everyone is doing this"
Major financial decisions should never be made under pressure.
Lifestyle Promises That Do Not Materialise
- Being promised a quiet location that later becomes noisy
- Being told facilities will open or improve in the future
- Being told a temporary pitch will be moved
- Being assured the caravan can be used in ways that later become restricted
When these expectations are not met, owners often feel misled and trapped.
Signs You May Have Been Mis-Sold
- You feel key information was not explained properly
- Promises made during the sale did not turn out to be true
- The financial implications were not made clear
- You now feel trapped or significantly out of pocket
You do not need to understand the legal details to find out where you stand.
Request a Free Legal Assessment
Your situation will be reviewed by a fully regulated solicitor experienced in consumer mis-selling claims
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