Problems With Your Holiday or Residential Park Home?

Yes. Consumer law still applies after sale. If you suffered financial loss due to mis-selling, you may still have grounds for a claim.

Yes, and far more strongly under the Mobile Homes Act 2013, which provides high-strength protection for residential occupants.

Not necessarily. Section 32 may extend time limits if mis-selling was only discovered later.

Yes, consumer credit rules and Section 75 may apply, making the lender jointly liable for any mis-selling.

Yes, unless advised otherwise by your lawyer.

Because caravans are treated neither as houses nor financial products, leaving major consumer protections unclear.

They were designed for cheap touring caravans decades ago, not expensive static Caravans, lodges and residential homes sold with finance and / or cash.

Commission-driven sales teams push emotional, fast decisions, often without full written disclosure.

People assume the rules are like mortgages or estate agents. In reality, far fewer safeguards apply.

Depreciation, exit restrictions, fee increases, resale limits, rental deductions and occupancy rules.

They control the pitch, fees, resale rules, upgrade options, park rules and how quickly you can leave.

It allows claims to proceed years later when key information was concealed or only discovered recently.

Most owners didn’t know they had rights. Complaints were kept inside the parks and never reached proper legal channels.

They reduce critical thinking with urgency, lifestyle promises and “today-only” deals.

Because issues only show when fees rise, rental income fails, depreciation becomes obvious, or resale is blocked.

They often face buy-back restrictions, forced trade-ins, inflated deductions and heavily controlled processes.

Owners are told “small increases” but face large jumps without negotiation.

Income projections are oversold. Owners rarely earn enough to offset fees or finance.

Because they face no realistic resale options, rising fees, depreciating assets and ongoing finance payments.

Owners are pushed into costly “trade-ups” to escape poor pitches or depreciated units, creating a cycle of loss.

Contracts are dense, unclear and verbally contradicted by sales promises.

Caravans sit outside housing, finance, holiday and property ombudsman schemes, so owners must pursue legal routes.

Because they believed problems were “just how it works” or they were told they had “no rights to challenge anything.”

Misrepresentation, unfair trading, lack of disclosure, unfair contract terms and financial mis-selling.

Photos, emails and finance documents still help prove mis-selling, especially under Section 32.

They can still claim if mis-selling caused financial loss before exit.

Claims don’t rely on emotions, they rely on missing or misleading information.

Families suffer avoidable financial loss, limited exit choices, and long-term stress.

More owners are learning their rights, and legal firms now specialise in exposing systemic mis-selling.

Because the gap between what buyers are told and what really happens is massive, and clearly actionable